Improving Our Billing System

Yesterday we gave a brief update on our new billing system and related process that was admittedly short on detail.

In response to a number of inquiries, here are three important things to know about how we currently offer Enterprise Chef (either hosted or on-premises) for customers who pay by credit card and wish to manage their accounts online:

1. Working with our sales and account management team to upgrade and downgrade plans of all sizes is an interim solution.

2. Our goal is to provide more self-service for those who prefer that method. We are working through the system migration and other processes that will make that possible and will provide updates as soon as they are available.

3. In the meantime, if you have any questions, please contact accounts@getchef.com and our team can help you.

If you’d like to make any changes whatsoever to your account, please contact us. We will respond as quickly as we can.

  • Disappointed

    This is a terrible idea. I want self-service account management. I don’t want pushy salespeople to change the credit card on my account or modify my plan. This is the opposite of ‘delightful’.

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